Frequently Asked Questions
Where is your store located?
Our business is located at: 3069 Ersel Street, Dallas, Texas 75247, United States. While we operate primarily online, all orders are processed and shipped from within the United States.
What is Vivo Bags’ Return Policy?
You can find our complete return and refund guidelines under the “Return & Refund Policy” section on our website.
We recommend reviewing it before requesting a return.
Will I receive a confirmation email after placing my order?
Yes! As soon as your order is successfully submitted, you will automatically receive an email confirming that we received your order details.
How do I start a return?
To begin a return, simply contact our support team at support@vivobags.com .We will guide you through the process and share the necessary steps.
How can I contact customer support?
You can reach us at:
Business Mail: support@vivobags.com
Business Contact: +1 (214) 204 6800
Business Hours: 9:00 AM to 5:00 PM
Chat Support: 24/7
Do you offer customer support on weekends?
You may email us anytime. Responses are typically sent with in business hours(Monday–Friday).
Will I receive a confirmation email when I place an order?
Yes. After placing your order, you will automatically receive a confirmation email.